TERMS AND CONDITIONS OF SALE OF GOODS

1. General Provisions

1.1. Terms Used

Registration — a procedure allowing to establish the reality and ownership of a specific phone number to a specific individual, as a result of which the Client is assigned a specific ID and personal account (Account) linked to the verified phone number.

Order — a Buyer's request for the purchase of Goods and their delivery to the specified address by the method chosen by the client.

Buyer — a fully capable individual placing an Order on the Site, or specified as the recipient of the Goods, using the Goods for personal, family, household and other needs.

Personal Account — a personal page of the Buyer on the Site containing information about Orders.

Seller — Individual Entrepreneur Ternovskaya Ekaterina Igorevna (TIN 772781599865, OGRNIP 318774600209987), owner of the website https://zidans.ru/. Registration address: 117216, Moscow, Starokachalovskaya str., building 3, block 3, apt. 306

Delivery Service — a legal entity, individual entrepreneur or self-employed person providing delivery services of Orders to Clients.

Goods — an object of the material world not withdrawn from civil circulation and/or services presented for sale / Order on the Site.

Expected Order Delivery Date — the period after which the Buyer can receive the Order. The delivery date depends on the availability of Goods at the Seller's Warehouse, the time required to process the Order and the delivery time of the chosen Delivery Service, and does not directly depend on the Seller.

1.2. The Buyer undertakes not to disclose to third parties the login and password, phone number and individual codes. In case the Buyer has suspicions regarding the security of their data, their unauthorized use by third parties, the Client must immediately notify the Seller at support@zidans.ru.

1.3. By going through the registration procedure or placing an Order, the Buyer agrees to receive service messages simultaneously or separately to the email address specified during registration / via SMS messages / push notifications / applications / messengers / in another way to the phone number specified by the Buyer during registration and/or placing an Order, about the status of the Order, delivery conditions, Goods in the Buyer's cart and/or added by the Buyer to "Favorites", as well as with a request to leave a review.

1.4. The Seller has the right to send advertising messages to the Buyer (in the form of SMS and/or push notifications and/or via applications and/or messengers for smartphones and/or phone calls and/or in another way to the phone number, email address specified by the Client) subject to obtaining consent in a manner complying with legislative requirements. The Buyer has the right to refuse to receive advertising messages by contacting technical support by email at support@zidans.ru.

1.5. The Buyer agrees that any restrictions (including blocking) may be applied to their Personal Account related to security or violation by the Buyer of these Terms, as well as for technical reasons.

1.6. This Public Offer comes into force from the moment of its acceptance by the Buyer by clicking the order confirmation button or registration form, and is valid until the moment of withdrawal of acceptance of the Public Offer.

1.7. In case of questions, the Buyer should contact by phone +7 995 794-1511 or at support@zidans.ru. In case of a complaint, the Client must send it by Russian Post by registered letter with delivery notification to the address: 105005, Russia, Moscow, Aptekarsky pereulok 4. Recipient: Individual Entrepreneur Ternovskaya Ekaterina Igorevna.

 

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2. Conclusion of Contract

2.1. These Terms, as well as information about the Goods presented on the Site, constitute a public offer in accordance with Art. 435 and Part 2 of Art. 437 of the Civil Code of the Russian Federation.

2.2. The Buyer agrees to the terms of sale of the selected Goods by clicking the "Confirm order" button. Performing these actions is a fact confirming the conclusion of a contract between the Buyer and the Seller. In case of placing an Order on prepayment terms, the contract is considered concluded after the Goods are paid for by the Client.

2.3. The rules of promotions, contests, and other incentive events may establish a different procedure for placing an Order and returning Goods. The fact of participation in such an event means the Buyer's consent to such procedure.

 

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3. Placing an Order

3.1. The Buyer independently places an Order on the Site.

3.2. Informational materials about the Goods are of a reference nature and cannot fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes and shapes. In case of questions about the properties and characteristics of the Goods before placing an Order, the Buyer should contact the Seller at +7 995 794-1511 or at support@zidans.ru

3.3. The Buyer specifies the following information:

(a) name of the Goods, quantity;

(b) delivery address;

(c) phone number and email address;

3.4. Information about the current status of the Order is located in the Personal Account.

3.5. The Order can be cancelled by the Seller, the Buyer.

3.6. The Seller has the right to cancel the Order with notification to the Buyer if the fulfillment of the Order by the Seller, Delivery Service has become impossible for reasons beyond the control of the Buyer, Seller, Delivery Service, in cases of:

closure of the delivery region,

changes in customs rules and procedures,

closure of the Order Pick-up Point chosen by the Buyer as the delivery method,

upon detection during Order assembly of defects, sorting errors of the Goods and absence of a copy of Goods of proper quality for transfer to the Buyer,

absence of Goods from the Seller for any reasons.

identification of unreliable information about the Goods (including, but not limited to: consumer properties of the Goods, price, compliance of the Goods description on the page with its actual properties, availability of necessary documents for the Goods, etc.)

absence of documents confirming the quality of the Goods,

presence of other circumstances preventing the transfer of Goods in the agreed manner.

The Buyer has the right to agree on new delivery conditions for Goods by placing a new Order if at the time of placing the Order the Goods are available for sale.

3.7. If the Buyer has placed an Order for Goods in a quantity exceeding 1 unit of one Goods, and the Seller does not have the required quantity in stock, the Seller sends a message to the Buyer about this. The Buyer has the right to agree to accept the Goods in the quantity available from the Seller, or to remove this Goods from the Order. If the Buyer does not respond within 14 days, the Seller reserves the right to cancel this Goods from the Order.

3.8. The Buyer has the right to change the purchase decision, refuse the ordered Goods at any time before receiving it, as well as completely or partially refuse the Goods of the Order at the time of receipt. The Client has no right to refuse Goods having individually defined properties that can be used only by the Client.

3.9. Refund of paid funds will be carried out to the card from which the payment was made.

 

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4. Payment

4.1. The price of the Goods is indicated on the Site and may be changed by the Seller unilaterally. Goods in the Order are paid at the price indicated at the time of clicking the "Confirm order" or "Proceed to payment" button when placing the Order.

4.2. Payment deadline — 24 hours from the moment of placing the Order with bank card payment method, otherwise the Seller does not guarantee the availability of Goods. In this case, the Contract is considered not concluded. Exceptions are orders with the selected payment method upon receipt of the order.

4.3. In case of successful payment of the Order using the "Card online" payment method, the Seller sends an electronic receipt (or a link to the receipt with the possibility to download it in PDF format) to the phone number or email address specified by the Client. A printed receipt is not provided.

4.4. In accordance with the regulation of the Central Bank of the Russian Federation "On the issuance of bank cards and operations performed using payment cards" dated 24.12.2004 No. 266-P, operations with bank cards are performed by the cardholder or a person authorized on the basis of a power of attorney executed in accordance with the law.

4.5. Authorization of operations with bank cards is carried out by the bank. If the bank has reason to believe that the operation is fraudulent in nature, the bank has the right to refuse to carry out this operation. Fraudulent operations with bank cards fall under Article 159 of the Criminal Code of the Russian Federation and are punished in accordance with criminal law. To avoid cases of unlawful use of bank cards when paying, all prepaid Orders are checked by the Seller. The Seller reserves the right to cancel the Order without explaining the reason. The cost of the Order is returned to the owner's bank card.

4.6. Acceptance and processing of payments using bank cards is carried out by the electronic payment provider. The Seller does not carry out processing, including collection and storage of the Buyer's bank card data.

 

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5. Delivery

5.1. The Seller carries out delivery by engaging a third-party Delivery Service. The agreed delivery method is the method chosen by the Client from those available when placing the Order.

5.2. The delivery cost of each Order is calculated individually based on its weight, region and delivery method and payment method, and is indicated at the last stage of placing the Order on the Site.

5.3. The time allotted for receiving the Order by the Client is limited and determined by the respective delivery service. Failure to receive the Order within the storage period is considered the Client's refusal of the purchase and sale agreement and is grounds for cancellation of the Order.

5.4. Upon transfer of the Order, the Client in the presence of the person delivering the Order must check the appearance, packaging, quantity of Goods, completeness, assortment. Claims to the Goods regarding completeness, assortment, quantity and appearance are not accepted after the transfer of the Order.

5.5. Transfer of risk of accidental loss or accidental damage to Goods.

5.5.1. The risk of accidental loss or accidental damage to Goods passes to the recipient from the moment of transfer of the Order to them. If the Goods are lost before the specified moment, the Buyer is reimbursed for the cost of the prepaid Goods and their delivery after receiving confirmation of the loss of Goods from the Seller or Delivery Service.

5.5.2. If it is impossible for the Client to receive an Order placed for cash payment, the Order is handed over to a person ready to provide information about the Order (number and/or full name of the recipient), as well as pay the full cost of the Order to the person delivering the Order.

5.5.3. With courier delivery of goods, the Buyer puts their signature in the delivery register opposite those items of goods that the Buyer purchased. This signature serves as confirmation that the Buyer has no claims regarding the goods' completeness, quantity and appearance.

 

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6. Return of Goods

6.1. General return conditions

By Decree of the Government of the Russian Federation dated 31.12.2020 N 2463 "On approval of the Rules for the sale of goods under a retail purchase and sale agreement, the list of durable goods to which the consumer's requirement for free provision of goods with the same basic consumer properties for the period of repair or replacement of such goods does not apply, and the list of non-food goods of proper quality not subject to exchange, as well as on amendments to certain acts of the Government of the Russian Federation" established a LIST OF NON-FOOD GOODS OF PROPER QUALITY NOT SUBJECT TO EXCHANGE

Item 5. Sewing and knitwear products (sewing and knitwear underwear products, hosiery products)

The Buyer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods — within 30 days, not counting the day of purchase. Return of Goods of proper quality is possible if the goods have not been used, their marketable appearance and consumer properties are preserved, as well as a document confirming the fact and conditions of purchase of the specified Goods.

To return the Goods, it is necessary to fill out an application in the form indicated below.

6.2. Return or exchange of goods of proper quality

6.2.1. Return or exchange of Goods of proper quality is carried out if the specified Goods have not been used, their marketable appearance, consumer properties, seals, factory labels, etc. are preserved, and also if there is confirmation of the fact and conditions of purchase of the specified Goods on the Site. Upon detection of traces of exploitation of the Goods, the Seller reserves the right to refuse to refund money on this basis.

Goods that did not fit or were not liked (of proper quality) can be returned if:

there are no traces of use;

marketable appearance is preserved;

packaging is not damaged;

consumer properties are preserved (including, the expiration date has not expired);

you are returning the entire set of goods

6.3. Return of goods of inadequate quality

6.3.1. When the Buyer returns Goods of inadequate quality, the Seller returns to them the cost of the returned Goods, as well as the costs of delivery from the Buyer of the returned Goods no later than 10 days from the date of receipt by the Seller of Goods of inadequate quality, provided that the defect of the Goods is manufacturing and did not arise through the fault of the Buyer.

 

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7. Confidentiality and Protection of Personal Information

7.1. The Buyer's personal data is processed in accordance with Federal Law "On Personal Data" No. 152-FZ dated July 27, 2006.

7.2. By providing their personal data to the Seller, the Buyer agrees to their processing by the Seller, including for the purposes of fulfilling the Seller's obligations to the Buyer, promoting the Seller's goods and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organizing delivery of goods to Buyers, conducting prize drawings among Buyers, monitoring Buyer satisfaction, as well as the quality of services provided by the Seller.

7.3. Consent to the processing of personal data is carried out by the Buyer's acceptance of this Public Offer on the Site.

7.4. The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information. The Buyer hereby gives consent to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.

7.5. The Seller is not responsible for information provided by the Buyer on the Site in publicly available form. The Seller has the right to make recordings of telephone conversations with the User/Buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations and/or its transfer to third parties not directly related to the fulfillment of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law "On Information, Information Technologies and Information Protection".

 

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8. Site Details

Individual Entrepreneur Ternovskaya E.I. TIN 772781599865 OGRNIP 318774600209987 Registration address: 117216, Moscow, Starokachalovskaya str., building 3, block 3, apt. 306

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