PUBLIC OFFER

PUBLIC OFFER FOR THE SALE OF GOODS BY REMOTE MEANS (rev. of 17.02.2026)

This document represents the Seller's proposal, addressed to any capable natural persons, to conclude a retail purchase and sale agreement by remote means on the conditions set forth in this offer.

1. GENERAL PROVISIONS

1.1. Terms Used. Registration — a procedure that allows establishing the reality and belonging of a specific phone number to a specific natural person, as a result of which the Client is assigned a specific ID and a personal account (Account) linked to the verified phone number.

Order — the Buyer's request for the acquisition of Goods and their delivery to the specified address by the method chosen by the client.

Buyer/Client — a fully capable natural person placing an Order on the Site, or specified as the recipient of the Goods, using the Goods for personal, family, home, and other needs not related to entrepreneurial activity.

Personal Account — the personal page of the Buyer on the Site, containing information about Orders.

Seller — Individual Entrepreneur Ternovskaya Ekaterina Igorevna (INN 772781599865, OGRNIP 318774600209987), who is the owner of the website https://zidans.ru/ (hereinafter – the Site), on which the Offer is posted.

Delivery Service — a legal entity, individual entrepreneur, or self-employed person providing services for the delivery of Orders to Clients.

Goods — an object of the material world not withdrawn from civil circulation and/or services presented for sale / Order on the Site.

Expected Delivery Date of the Order - the period after the onset of which the Buyer can receive the Order. The delivery date depends on the availability of the Goods in the Seller's Warehouse, the time required to process the Order, and the delivery times of the chosen Delivery Service, and does not directly depend on the Seller. Public

Offer – this document, proposing to Buyers to conclude a retail purchase and sale agreement by remote means for the acquisition of Goods on the terms of the Offer, containing all essential conditions of such an agreement.

 

Inseparable parts of the Offer are the following sections of the Site:

"Size Chart" https://zidans.ru/page/sizes

"Payment and Delivery" https://zidans.ru/page/delivery

"Return Conditions" https://zidans.ru/page/returns

1.2. The Buyer undertakes not to disclose their login and password, phone number, and individual codes to third parties. In case of the Buyer's suspicion regarding the security of their data or its unauthorized use by third parties, the Client is obliged to immediately notify the Seller at support@zidans.ru.

1.3. By going through the registration and/or Order placement procedure, the Buyer agrees to receive service-related messages simultaneously or separately to the email address specified during registration / via SMS / push notifications / applications / messengers / otherwise to the phone number specified by the Buyer during registration and/or Order placement, regarding the status of the Order, delivery conditions, Goods in the Buyer's cart and/or added by the Buyer to "Favorites," as well as with a request to leave a review.

1.4. The Seller is entitled to send advertising messages to the Buyer (in the form of SMS and/or push notifications and/or via applications and/or messengers for smartphones and/or phone calls and/or otherwise to the phone number or email address specified by the Client), provided that consent is obtained in a manner that meets legislative requirements. The Buyer is entitled to refuse to receive advertising messages by contacting technical support via email at support@zidans.ru 

1.5. The Buyer agrees that any restrictions (including blocking) related to security or violation of these Terms by the Buyer, as well as for technical reasons, may be applied to their Personal Account.

1.6. This Public Offer enters into force from the moment of its acceptance by the Buyer by clicking the "Confirm order" button and is valid until the withdrawal of the acceptance of the Public Offer or until its actual fulfillment, whichever occurs earlier. Withdrawal of the Offer is possible at the Seller's email address support@zidans.ru.

1.7. By ordering Goods through the Site, the Buyer agrees to the terms of sale of Goods set forth in this Offer. In case of disagreement with the Offer in full or in part, the Buyer is obliged to refrain from acquiring Goods.

1.8. The Offer may be changed by the Seller unilaterally without notice to the Buyer by publishing a new version on the Site. The new version of the Offer enters into force from the moment of its publication on the Site.

1.9. In case of questions about the Goods, their properties, sizing, other characteristics, or the return procedure, the Buyer can contact by phone at +7 995 794-1511 or at support@zidans.ru. The Buyer may send an application for the return of Goods to support@zidans.ru.

2. CONCLUSION AND EXECUTION OF THE CONTRACT

2.1. The Buyer agrees to the terms of sale of the selected Goods by clicking the "Confirm order" button. Clicking the "Confirm order" button is the Buyer's message to the Seller of the intention to conclude a retail purchase and sale agreement on the conditions specified in the Offer and on the Site.

2.2. Confirmation of the conclusion of the retail purchase and sale agreement on the terms of the Offer after clicking the "Confirm order" button is the provision by the Seller to the Buyer of information about the number and amount of the Order, payment method, delivery method and address, and information about the Order, which allows the Buyer to receive information about the concluded retail purchase and sale agreement and its conditions.

2.3. The Seller's obligations to transfer the Goods arise from the moment of payment for the Goods by the Buyer.

2.4. The rules of promotions, contests, and other stimulating events may establish a different procedure for placing an Order and returning Goods. The fact of participation in such an event means the Buyer's consent to such a procedure.

2.5. The retail purchase and sale agreement is considered fulfilled by the Seller from the moment of delivery of the Goods to the place specified by the Buyer when placing the Order.

2.6. The period during which the offer to conclude a retail purchase and sale agreement is valid is until the date while the Goods are available for Order on the Site.

2.7. The conclusion and termination of the retail purchase and sale agreement for the goods are carried out in the manner provided for by Federal Law of 07.02.1992 N 2300-1 "On Protection of Consumer Rights," the Rules for the sale of goods under a retail purchase and sale agreement approved by the Decree of the Government of the Russian Federation of December 31, 2020 N 2463, and the Civil Code of the Russian Federation.

3. ORDER PLACEMENT

3.1. The Buyer independently places the Order on the Site.

3.2. The Seller posts accurate and sufficient information about the Goods on the Site necessary for the Buyer to make an informed choice.

3.3. Images of the Goods posted on the Site may slightly differ from the actual appearance of the Goods due to individual monitor settings, mobile device screens, features of color rendering, lighting during shooting, minor discrepancies in packaging, fittings, marking, and other design elements that do not affect the functional properties and quality of the Goods. Such differences, including differences in color shades, degree of contrast, saturation, as well as differences in design or decor elements, are not a sign of improper quality of the Goods and cannot be considered as non-compliance with the terms of the contract.

3.4. Photos accompanying the Goods are illustrations for them and may differ from the actual appearance of the Goods.

3.5. For Order placement, the Buyer provides the following information: (a) name of the Goods, quantity; (b) delivery address; (c) phone number and email address; (d) name, surname.

3.6. Information about the current status of the Order is located in the Personal Account. The Seller may contact the Client to clarify the status of the Order using the specified contacts.

3.7. The Buyer is entitled to change the purchase decision, refuse the ordered Goods at any time before its receipt, and after the transfer of the Goods - within seven days. The Client is not entitled to refuse Goods having individually defined properties that can be used only by the Client.

3.8. The return of paid funds will be carried out to the card from which the payment was made.

4. PAYMENT

4.1. The price of the Goods is indicated on the Site and can be changed by the Seller unilaterally. The Goods in the Order are paid for at the price indicated at the moment of clicking the "Confirm order" or "Proceed to payment" button during Order placement.

4.2. The term for payment is 24 hours from the moment of placing the Order when the payment method is by bank card; otherwise, the Seller does not guarantee the availability of the Goods. In this case, the contract is considered not concluded. An exception is orders with the chosen payment method upon receipt of the Order.

4.3. In case of successful payment of the Order using the "Card online" payment method, the Seller sends a cash register receipt in electronic form (or a link to the cash register receipt with the ability to download it in PDF format) to the phone number or email address specified by the Client. A cash register receipt in printed form is not provided.

4.4. In accordance with the regulation of the Central Bank of the Russian Federation "On the issuance of bank cards and on operations performed using payment cards" dated 24.12.2004 No. 266-P, bank card operations are performed by the cardholder or a person authorized on the basis of a power of attorney drawn up in accordance with the legislation.

4.5. Authorization of bank card operations is carried out by the bank. If the bank has grounds to believe that the operation is fraudulent, the bank is entitled to refuse to perform this operation. Fraudulent operations with bank cards fall under Article 159 of the Criminal Code of the Russian Federation and are punished in accordance with criminal legislation. To avoid cases of unlawful use of bank cards during payment, all prepaid Orders are checked by the Seller. The Seller reserves the right to cancel the Order without explanation. The cost of the Order is returned to the bank card of the owner.

4.6. Acceptance and processing of payments using bank cards are conducted by an electronic payment provider. The Seller does not perform processing, including collection and storage, of the Buyer's bank card data.

5. DELIVERY

5.1. The Seller carries out delivery by involving a third-party Delivery Service and in accordance with the delivery terms at https://zidans.ru/page/delivery. The method chosen by the Client from those available during Order placement is considered the agreed delivery method.

5.2. The delivery cost of each Order is calculated individually based on its weight, region, delivery method, and payment method, and is indicated at the final stage of Order placement on the Site.

5.3. The time allotted for receiving the Order by the Client is limited and determined by the corresponding delivery service. Non-receipt of the Order within the storage period established by the Delivery Service is considered the Client's withdrawal from the purchase and sale agreement and is grounds for canceling the Order.

5.4. Upon transfer of the Order, the Client, in the presence of the person carrying out the delivery of the Order, must check the appearance, packaging, quantity of Goods, completeness, and assortment, i.e., check the Goods for those defects that can be detected during the initial acceptance of the Goods. In case of non-fulfillment of the specified obligation by the Buyer, the Buyer is not entitled to refer to obvious defects of the Goods that could have been discovered during the usual acceptance method, and the burden of proving that the defects of the Goods arose before their transfer to the Buyer or for reasons that arose before that moment rests with the Buyer.

5.5. The Goods are transferred within timeframes equal to the delivery times of the Goods.

5.6. In case the delivery of the Goods is made within the established timeframe, but the Goods were not transferred to the Buyer through their fault, subsequent delivery is made in new timeframes agreed with the Seller, at the Buyer's expense.

5.7. Transfer of risk of accidental loss or accidental damage to the Goods. 5.7.1. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to them. If the Goods are lost before the specified moment, the Buyer is reimbursed for the cost of the prepaid Goods and its delivery after receiving confirmation of the loss of the Goods from the Seller or the Delivery Service. 5.7.2. If the Client cannot receive an Order placed for cash, the Order is handed over to a person ready to provide information about the Order (number and/or full name of the recipient, Order number), as well as pay the full cost of the Order to the person carrying out the delivery of the Order. 5.7.3. During courier delivery of the goods, the Buyer places their signature in the delivery register opposite those items of goods that the Buyer purchased. This signature serves as confirmation that the Buyer has fulfilled the obligation provided for in clause 5.4 of the Offer and has no claims regarding the configuration of the goods, the quantity, and appearance of the goods.

6. RETURN OF GOODS

6.1. All cases of exchange or return of Goods are regulated by Federal Law of February 07, 1992 No. 2300-1 "On Protection of Consumer Rights," the Rules for the sale of goods by remote method under a retail purchase and sale agreement approved by the Decree of the Government of the Russian Federation of December 31, 2020 N 2463, and the Civil Code of the Russian Federation.

6.2. In accordance with the Decree of the Government of the Russian Federation of 31.12.2020 N 2463 "On Approval of the Rules for the sale of goods under a retail purchase and sale agreement, the list of durable goods to which the consumer's requirement for the gratuitous provision of goods possessing the same basic consumer properties for the period of repair or replacement of such goods does not apply, and the list of non-food goods of proper quality not subject to exchange, as well as on making changes to some acts of the Government of the Russian Federation," sewing and knitted products (sewing and knitted underwear, hosiery products) are not subject to exchange.

6.3. Return or exchange of goods of proper quality

6.3.1. The Buyer is entitled to refuse the ordered Goods at any time before its receipt, and after receipt of the Goods — within 7 days. The return is made at the Buyer's expense to the address determined in accordance with clause 6.4.2 of the Offer.

6.3.2. Return or exchange of Goods of proper quality that did not suit the Buyer according to any characteristics is conducted if the specified Goods were not in use, their commercial appearance, consumer properties, seals, and factory labels are preserved, the full set is returned, there are no traces of use, and there is confirmation of the fact and terms of purchase of the specified Goods on the Site, which is a receipt. If traces of exploitation of the Goods are detected, the Seller reserves the right to refuse the return of funds on this ground.

6.3.3. To return Goods, it is necessary to send an application, for example, using the form specified further, and send it to the Seller at support@zidans.ru. The Buyer must timely declare their refusal of the Goods, ensure the Seller's ability to check the returned Goods for the preservation of its commercial appearance, consumer properties, including its quantity, and perform actions for the transfer of this Goods to the seller. 

6.3.4. Exchange of Goods is possible within 7 days after receiving the Goods. For this, the Buyer sends an application to the Seller at support@zidans.ru indicating the name, article, color, size, and other characteristics that the Goods should correspond to. The return of the Goods to the Seller for exchange and subsequent delivery from the Seller to the Buyer is carried out at the Buyer's expense.

6.3.5. The return of funds upon return of Goods of proper quality is carried out no later than ten days from the day of the presentation of the corresponding requirement.

6.4. Return of goods of improper quality.

6.4.1. In case of detection by the Buyer of defects in the Goods, the Buyer is entitled to present requirements to the Seller in accordance with articles 18 - 24 of the Federal Law "On Protection of Consumer Rights."

6.4.2. Upon detection of defects in the Goods, the Buyer must send an application to support@zidans.ru and perform actions for the transfer of this Goods to the seller. The Buyer is obliged to carry out the return of the Goods by sending it to the address specified by the Seller in the documents for return sent to the Buyer (including the transport waybill, postal details, or other data for sending). In case of doubt regarding the return address, the Buyer can send a request to the Seller at support@zidans.ru.

6.4.3. Upon return by the Buyer of Goods of improper quality, the Seller returns to them the cost of the returned Goods, as well as the costs for the delivery of the Goods from the Buyer within a timeframe of no later than 10 days from the date of the presentation of the corresponding requirement by the Buyer, provided that the defect of the Goods is a manufacturing one and did not arise through the fault of the Buyer.

7. FEATURES OF DELIVERY AND RETURN OF GOODS TO FOREIGN BUYERS

7.1. In case of placing an order with delivery outside the Russian Federation, the Buyer independently bears the obligation to pay customs duties, taxes, fees, and other mandatory payments provided for by the legislation of the country of receipt of the Goods.

7.2. The Seller is not responsible for delivery delays related to customs clearance or actions of foreign government bodies.

7.3. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment the Goods are transferred to the first carrier.

7.4. Delivery of Goods outside the Russian Federation is carried out by involving third parties — postal and courier communication operators (including JSC "Russian Post," EMS, DHL, BXB, SDEK, and other carriers at the Seller's choice).

7.5. International delivery times are determined by the specific carrier and are indicative; they may be increased due to logistical features, customs procedures, actions of government bodies, sanction restrictions, holiday periods, and other circumstances beyond the Seller's control, for which the Seller bears no responsibility.

7.6. The Buyer, before placing the Order, checks the permissibility of importing the Goods into the territory of the delivery country, including compliance with sanction, export, customs, and other restrictions in force in the corresponding jurisdiction. The Seller is not responsible for the refusal of the customs authorities of a foreign state to release the Goods, delay, confiscation, destruction, or return of the shipment for reasons related to the legislation of the delivery country.

7.7. In case the delivery of the Goods is impossible for the reasons specified in this section, the Agreement is considered fulfilled by the Seller properly from the moment the Goods are transferred to the carrier.

7.8. The Seller is entitled to refuse to execute the contract unilaterally before the transfer of the Goods to the carrier in case of detection of export, sanction, or other restrictions preventing the legal fulfillment of obligations. In the specified case, the funds are subject to return to the Buyer.

7.9. In case of loss of the Goods during international shipment, the search is carried out in the manner and timeframes established by the carrier. The return of funds or repeated sending of the Goods is carried out after receiving official confirmation of the loss of the shipment from the carrier.

7.10. The amount of the Seller's liability in any case cannot exceed the cost of the paid Goods.

7.11. Return of Goods by a foreign Buyer

7.11.1. In the presence of defects in the Goods, the Client has the choice of exchange or return of the Goods. In such a case, all transport costs are borne by the Seller. To confirm the defects, the Buyer, no later than three calendar days from the date of receipt of the Goods and before its return to the Seller, sends to the Seller detailed photos and/or videos of the Goods with defects to the email address support@zidans.ru. In case of non-fulfillment of this condition by the Buyer, the Seller is entitled to refuse the replacement or return of the Goods.

7.11.2. When returning the Goods, the Buyer undertakes to use the base tariff for delivery ("Standard," "Economy") and not to choose express delivery services or other premium tariffs different from the standard one. Costs for the return of the Goods exceeding the standard delivery method are not reimbursed by the Seller or are subject to recovery from the Buyer.

7.11.3. The return of funds for the Goods is made no later than 7 working days from the moment the Goods are received by the seller, provided that the Buyer fulfills the established requirements.

7.11.4. In case of return of the Goods for reasons not depending on the Seller (non-payment of duties by the Buyer, refusal of customs clearance, non-receipt of the shipment, and other similar circumstances), the Seller is entitled to require reimbursement of costs for processing and returning the Goods to the Seller. The return of funds for the Goods in the case specified in this paragraph is possible only on condition of preliminary reimbursement of all documented costs of the Seller.

7.11.5. The Goods can be repeatedly sent to the Buyer or the return of funds for the Goods carried out only upon payment by them of all delivery costs incurred by the Seller.

7.11.6. The Seller is entitled to withhold from the price of the returned Goods the costs incurred by them in the cases provided for in clauses 7.11.2, 7.11.4, 7.11.5.

8. CIRCUMSTANCES OF INSUPERABLE FORCE (FORCE MAJEURE)

8.1. The Parties are released from liability for full or partial non-fulfillment of obligations under the Contract if such non-fulfillment was the result of force majeure circumstances that arose after the conclusion of the Contract and are beyond the reasonable control of the Parties.

8.2. Force majeure circumstances include, but are not limited to: natural disasters, fires, floods, earthquakes, and other natural phenomena; wars, military actions, mobilization, terrorist acts; mass riots, strikes; epidemics, pandemics, quarantine restrictions; introduction of a state of emergency or martial law; adoption by state authorities of the RF or foreign states of regulatory acts restricting or prohibiting the production, export, import, transportation, or sale of the Goods; introduction of sanctions, export restrictions, currency restrictions, export control measures; actions or inaction of customs authorities, export/import control services; restrictions on international settlements, blocking of payments by banks; termination, restriction, or suspension of international transport links; actions of carriers and logistics operators caused by the above circumstances; other circumstances beyond the reasonable control of the Seller.

8.3. The occurrence of the specified circumstances releases the Seller from liability for violation of the timeframes for the transfer of the Goods and other obligations for the period of action of such circumstances.

8.4. In case the execution of the contract becomes impossible due to the introduction of bans or restrictions on export from the Russian Federation or import into the country of the Buyer, the Seller is entitled to:

• suspend the fulfillment of obligations until the obstacles are eliminated; or

• refuse to execute the contract in a unilateral extrajudicial procedure with the return of paid funds for the Goods to the Buyer.

8.5. Confirmation of the occurrence of force majeure circumstances can be official publications of state bodies, messages from carriers, banks, logistics operators, or other evidence confirming the presence of relevant restrictions.

8.6. If force majeure circumstances continue for more than 20 (twenty) calendar days, the Seller is entitled to terminate the contract unilaterally, returning the money for the Goods, without reimbursement of losses to the Buyer.

9. CONFIDENTIALITY AND PROTECTION OF PERSONAL INFORMATION

9.1. Personal data of the Buyer is processed in accordance with Federal Law "On Personal Data" No. 152-FZ of July 27, 2006.

9.2. By providing their personal data to the Seller, the Buyer agrees to its processing by the Seller on the terms specified in the Privacy Policy https://zidans.ru/page/politika-konfidentsialnosti

9.3. The Seller is not responsible for the information provided by the Buyer on the Site in a publicly accessible form. The Seller is entitled to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information obtained during telephone negotiations and/or its transfer to third parties who are not directly involved in the execution of Orders, in accordance with clause 4 of Art. 16 of the Federal Law "On Information, Information Technologies, and on the Protection of Information."

10. APPLICABLE LAW

10.1. The law of the Russian Federation applies to the relations between the Seller and the Buyer.

10.2. The conclusion, execution, modification, and termination of the contract are regulated by the legislation of the Russian Federation regardless of the Buyer's location and the place of receipt of the Goods.

10.3. All disputes and disagreements arising from or in connection with the Offer are subject to resolution in a court of the Russian Federation.

11. REQUISITES

IE Ternovskaya E.I.
INN 772781599865
OGRNIP 318774600209987
Phone number: +7 995 794-1511
Email address: support@zidans.ru

Bank Details:
Settlement account 40802810800000502824
Bank JSC "Tinkoff Bank"
Legal address of the Bank Moscow, 123060, 1st Volokolamskiy proezd, 10, bldg. 1
Corr. account of the Bank 30101810145250000974
INN of the Bank 7710140679
BIK of the Bank 044525974